Monthly Archives: October 2011

Winners’ Creed

I need your help. I’m building a “Winners’ Creed” and would love for you to help me construct it. Here’s what I have so far: Most people let their employers control their jobs; winners own their careers. Most people wish … Continue reading

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Making a Wish or Taking Action

Most people wish and wait; winners act and achieve.

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What Customers Remember

No one remembers good customer service. They do remember bad service; they especially remember excellent service. It usually just takes a little thought and a few small actions to turn the good into the excellent.  

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Some Audience Comments

Edmonton, Alberta David made for a very good two days of easy, fun, and interesting learning. Lisa Des Moines, Iowa I expected dull and drab. I was “Wow’ed” with the information. It was wonderful! Loni Omaha, Nebraska Had great tips! … Continue reading

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