Category Archives: customer service

Two Audience Comments from the Back Row in Indianapolis

Excellent! One of the BEST I have attended so far! Another… David was excellent. This is the best workshop I have attended in my career!

Posted in customer service, Personal Development, speaker, speakers | 2 Comments

What Customers Remember

No one remembers good customer service. They do remember bad service; they especially remember excellent service. It usually just takes a little thought and a few small actions to turn the good into the excellent.  

Posted in customer service, excellence | Comments Off on What Customers Remember